Frequently Asked Questions

WHEN WILL MY PACKAGE BE DELIVERED?

YOU WILL RECEIVE A SEPARATE EMAIL WITH TRACKING NUMBER ONCE YOUR ORDER SHIPS. ORDER PROCESSING AND DELIVERY IS APPROXIMATELY 2-10 BUSINESS DAYS WITHIN THE CONTINENTAL UNITED STATES. (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS). THESE TIMES MAY BE EXTENDED DURING HOLIDAYS, LAUNCHES/RESTOCKS, LIMITED EDITION RELEASES AND PROMOTIONS.

DO YOU ALLOW REFUNDS/RETURNS?

ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS/EXCHANGES, NOR DO WE ALLOW CANCELLATIONS / RETURNS. THIS WEB SITE RESERVES THE RIGHT TO REFUSE ANY RETURNS AT ANY TIME. BEFORE YOU PLACE YOUR ORDER, PLEASE CONFIRM THAT ALL YOUR INFORMATION, INCLUDING YOUR SHIPPING ADDRESS, NAME, PHONE NUMBER, CREDIT CARD INFORMATION AND SELECTIONS ARE CORRECT; WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESS, UPDATING YOUR ADDRESS, CHANGING THE ORDER ONCE AN ORDER HAS BEEN PLACED. THANK YOU.

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?

FOR CUSTOMER SERVICE INQUIRIES ONLY, PLEASE EMAIL US BY VISITING OUR CONTACT PAGE. OUR CUSTOMER SERVICE TEAM WILL RESPOND IN A TIMELY MANNER. WE DO OUR BEST TO RESPOND TO ALL CUSTOMERS WITHIN 48 HOURS. RESPONSE TIMES MAY BE EXTENDED DURING HOLIDAYS, PROMOTIONS AND IMMEDIATELY FOLLOWING LAUNCHES/RESTOCKS. INQUIRIES ARE ANSWERED IN THE ORDER THEY ARE RECEIVED; PLEASE DO NOT SEND MULTIPLE EMAILS AS THIS WILL PLACE YOU AT THE END OF THE QUEUE.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?

ORDER CONFIRMATION EMAILS MAY BE DELAYED AS A RESULT OF HIGH ORDER VOLUME. PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY VISITING OUR CONTACT PAGE IF YOU HAVE NOT RECEIVED YOUR CONFIRMATION EMAIL AFTER 24 HOURS OF YOUR PURCHASE.

CAN I MAKE CHANGES TO MY ORDER ONCE ITS BEEN PLACED?

DUE TO THE EXTREMELY LIMITED NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL. ORDERS CAN NOT BE CANCELLED, CHANGED OR MODIFIED ONCE THEY HAVE BEEN PLACED. PLEASE ENSURE ALL INFO IS CORRECT BEFORE SUBMITTING YOUR ORDER.

I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.

PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY VISITING OUR CONTACT PAGE TO REQUEST REPLACEMENT FOR DAMAGED PRODUCTS OR REPORT OTHER ISSUES WITH YOUR ORDER. WE WILL REVIEW ALL ISSUES THAT ARE SUBMITTED WITHIN 14 DAYS OF DELIVERY OF THE PACKAGE. REQUESTS RECEIVED AFTER THIS TIME FRAME ARE NO LONGER ELIGIBLE FOR REVIEW. CUSTOMERS MUST PROVIDE PHOTOS OF ANY PRODUCT/ORDER ISSUES ALONG WITH THEIR PACKING SLIP (PLEASE ENSURE STAMPED INITIALS ARE VISIBLE). PLEASE NOTE THAT ITEMS SHIPPED USING A MAIL FORWARDING SERVICE ARE NOT ELIGIBLE FOR REPLACEMENT/EXCHANGE/REFUND OF ANY KIND.

HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES AND RESTOCKS?

NEW PRODUCT AND RESTOCK INFORMATION WILL ALWAYS BE EMAILED TO USERS THAT SIGN UP TO OUR WEBSITE. MAKE SURE TO SIGN UP BY CLICKING THE SIGN UP BUTTON ON OUR NAVIGATION TO GET THE LATEST.

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